FAQ's

How can I contact you? 

Our customer service email is info@mynetworkgear.com

How long does it take to receive my order?

  • Orders typically take about 5-7 days to ship but please see the item description to get the most accurate time frame as may vary per product. All My Network Gear orders are  printed-on-demand and custom made individually when you order. We carry some stock in our top sellers for quick ships. 

  • Orders can take up to 2-4 Business days to arrive once shipped. If you need your order sooner for an event or as a gift, please reach out to customer service and we will do our best to make sure it arrives on time. 

How can I track my order? 

  • You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.

 

How does the apparel fit? 

  • You can view the sizing chart on each product page.

 

 How do I handle damaged or defective items?

  • There are NO RETURNS for any of our Customized Items. They are final sale unless it is defective.
  • Items for return must be in the same condition that you received it. If you have a damaged/defective item, please reach out to info@mynetworkgear.com  with your order number and a picture of the damage and we are happy to replace your items free of cost.
  • Refunds for returns will be processed upon delivery of your order to our warehouse to the original payment method.